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Provider Information

Frequently Asked Questions for Health Care Providers


Downloadable pdf of telehealth provider FAQs

What is telehealth?

Telehealth is a way for doctors, nurses and other health care experts to provide real-time face-to-face care when they are located at a site far from the patient. NMMC’s Telehealth Services provides patients specialized care close to home.


Does telehealth replace an “in-person” appointment?

Yes, for many types of patient care appointments, it does. Telehealth uses quality two-way audio and video to connect providers with patients. Nurses at the telemedicine sites use FDA-approved video examination tools for ear, throat and skin examinations as well as FDA-approved tele-stethoscopes for heart and lung examinations. The telehealth consult visit is transmitted via a secure Internet source through special video equipment and computers in the exam room that are connected to the providers’ laptops or tablets. Telehealth provides safe and timely care when the health care provider cannot be in the same location as the patient. Offering specialty services remotely in the primary care setting enhances patients’ level of engagement with their regular health care providers.


How does telehealth work?

The consult appointments are available on designated days by specialty. Patients are seen in a room with special telehealth equipment operated by a trained nurse, who will make sure the patient can see and hear the provider on the screen, and will assist with the examination.


Are the telehealth visits recorded?

No, this is a real-time, secure and private live video feed that is not saved and can never be replayed.


What privacy measures are in place for telehealth visits?

A telehealth consult is treated with the same attention to privacy and confidentiality as face-to-face care. It follows the Health Insurance Portability and Accountability Act (HIPAA) rules. Anything said by the patient to the care team members is secure.


May family members be present during the telehealth visit?

Patients decide who can be present in the exam room. An adult will be required to be present for any pediatric consults.


Will there be paperwork or forms to complete before the telehealth session?

Yes, patients will be provided forms specific for the specialty consults to complete before the telehealth visit.

Telehealth has charges from the telehealth facility (where the visit originates) and also from the specialist who participates in the telehealth visit.

Does insurance cover telehealth?

In almost every case, yes. When patients are seen in a hospital, charges occur from both the hospital and the provider. Telehealth has charges from the telehealth facility (where the visit originates) and also from the specialist who participates in the telehealth visit. All other aspects of the billing are just like any other care visit.


Do co-pays and deductibles apply?

Telehealth care charges apply to insurance and its co-pay and deductible rules like any other medical service.


Questions about billing

If your patients have questions about billing for telemedicine services, direct them to call the phone number on their statement.


What if a telemedicine appointment needs to be changed?
To cancel or reschedule an appointment, call 855-5TELMED (855-583-5633).